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How Do I Access NetBank and the App?
Find the guides for setting up and accessing your digital banking.
Log in and approve access
01
Open NetBank through TNB’s website and enter your username and password.
02
Open the TNB mobile notification and approve the login.
03
If the prompt does not appear, open the app and select Security Alerts.
First time here?
You’ll need the username email and activation-code SMS from TNB, plus the Trusted Novus Bank Mobile Application. The app is required for both mobile banking and NetBank.
New or lost phone, or forgotten app PIN?
Select Lost Device / Forgot PIN on the NetBank login page. Enter your NetBank username and password to receive a new activation code by SMS. In the app, choose Enrol → Activate your account and follow the guide to set a new PIN.
Forgotten your NetBank password?
TNB currently reports that its online password-reset service is unavailable. Contact NetBank Support on +350 200 23002 for assistance.
Information reviewed · 16 October 2026
Related documents
PDF user guide
Using the mobile app
Fillable form
NetBank Application Form
PDF user guide
Password Expiry Issue
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