For Life’s Next Steps
Manage your money, save for the future or take the next step towards a home.
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People Who Know You,
Banking That Understands You
Personal service and banking expertise to help you move forward.
Wealth Built Around You
A personal approach to your wealth, shaped around your priorities and plans for the future.
Explore Private Banking →
Business, Moving Forward
From everyday finances to funding and foreign exchange, find banking support for your business.
Find Banking for Your Business →Banking Should
Feel Personal
Simple
We keep things clear, from explaining your options to helping with everyday banking.
Human
We take the time to listen, understand what matters to you and build a relationship based on trust.
Committed
We’re here for the long term. As your life, business or priorities change, we work with you to find the right banking options and support you every step of the way.
A Gibraltar Bank,
Built to Last
Locally based, locally regulated, and invested in the community we're part of.
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Already a client?
Your everyday banking,
right here.
Help & Guidance
Help & Guidance
Fraud & SecurityFraud & Security
Learn how to spot common scams and what to do if something doesn’t feel right.
Explore fraud guidance →
Online BankingFind Your Way Online
Get help logging in, setting up a device and using NetBank or the app.
Get online banking help →
Card SupportHelp With Your Card
Find guidance on activation, your PIN, replacements and blocking your card.
Get card support →
Guides & FormsYour Next Step, Explained
Follow step-by-step guides for payments, statements and managing your accounts.
View user guides →FAQs
How do I get help with online banking?
Our Online Banking Support page has guides for logging in, setting up a new device and making payments, alongside answers to common questions. If you still need help, contact your usual TNB contact, who can assist with online banking issues.
What do I do if there’s a problem with my card?
Contact our Card Services Help Desk on +350 200 23000 for help with card problems. You can activate a card in the TNB Cards app or web portal; separate guidance covers PINs, replacement cards, transaction disputes and spending limits.
I think my Visa card has been used fraudulently — what now?
Block your card immediately in the TNB Cards app or web portal: open Cards and select Block Card. Contact our Card Services Help Desk on +350 200 23000 for assistance. If you cannot block it online, Visa’s 24-hour assistance options are listed on our card-blocking page.
What is Visa Secure and how does it protect my payments?
Visa Secure adds an identity check to online card purchases. You may be asked to enter a one-time passcode sent by SMS to your registered mobile number. Before entering it, check the merchant and amount carefully. Never give the code to anyone else.
How do I make a complaint or leave feedback?
Start by speaking to your Relationship Manager about your feedback or complaint. You can also visit our branch or write to us at 76 Main Street, Gibraltar. We will investigate your concerns and explain our decision; our complaints page sets out the process and further options.
How can I tell if an email claiming to be from TNB is genuine?
Check the sender’s address carefully and watch for unusual links, attachments or pressure to act quickly. TNB emails do not link to pages requesting your online banking credentials. If a message seems suspicious, contact the bank before sharing information or following its instructions.
Let’s Talk About What’s Next
Tell us what you have in mind. We’ll help you explore your banking options.
Speak to Our Team