Fraud & Security

Pause, Check,
Stay Protected

Spot the signs and know where to get help.

Get help nowGet the right help

Three Habits Worth Keeping

01

Pause

Do not let pressure or urgency rush a decision.

02

Verify

Check the request using an official published contact number.

03

Protect

Keep your PIN, passwords and security codes private.

Know What to Look Out For

Recognise the approach.
Know what to question.

Telephone scams

Telephone scams or 'vishing' is a scam used by fraudsters where they call you pretending to be someone else such as your bank, the police, or any other official company.

They do this to trick you into giving out your personal details, such as your card, PIN or card reader codes.

Text-message scams

This is when a fraudster sends a text message to you pretending to be from your bank. This is also known as 'smishing'.

The text message may advise that there's a problem with your bank account, asking you to call a phone number. If you call, fraudsters will try to trick you into giving away your personal and security information.

Email fraud

Sometimes you get emails pretending to be from legitimate sources, however they’re asking you to give away personal or private information. This is an email scam, also known as phishing.

A phishing email may be disguised as one from the bank, or it may be a more obvious scam with strange logos and poor spelling.

Get the Right Help

Personal fraud and security helpWhat to do if something seems suspicious.Private Banking fraud helpSupport for your Private Banking relationship.Corporate fraud helpGuidance for business banking users.Fraud or misuse of a Visa cardPublished guidance and card-blocking information.

Received a Suspicious Request?

TNB says it will never ask for your PIN, one-time passcode or online-banking password. Never allow remote access to your device. If in doubt, stop and call the bank using a published number.

General enquiries

Call +350 200 03000Contact the bank

Card Fraud and Blocking Guidance

Fraud or Misuse of your Visa Card

Suspicious transactions, calls, emails or text messages

If you believe a call, email, or text message is suspicious call us immediately.

The bank will never ask you to provide your PIN, One Time Passcode (OTP) or your online banking login password. Never allow remote access to any device or download software to allow access. Be on the lookout for emails or text messages requesting you log in to your online banking to update your personal details and emails with of an urgent nature. For further information please do not hesitate to contact our Card Services Help Desk.

Contact us
How to block your card

Trusted Novus Bank Limited reserves the right to block and/or cancel your Visa card(s) without prior notice, in the event of one or several of the below scenarios:

Suspicion of Visa card used by another person other than the named cardholder.

Suspicion of a cloned card or a sudden change in spending pattern, velocity, or irregular transaction(s) detected by our fraud filters.

Upon notification by Trusted Novus Bank from our partner Visa Inc. of a possible or confirmed Network intrusion at an E-Commerce Merchant, the card is at risk of fraud and will be replaced with new Card number and PIN to prevent any possible misuse.

Suspicion that the Bank’s services are being used for criminal activities.

Missing or irregular data with respect to cardholder’s account or personal information or non-compliance for requests for update of such information.

For further information, please do not hesitate to contact our Card Services Help Desk by phone or email:

Tel No: +350 200 23000

Email: Cards@trustednovusbank.gi

Opening hours:

08:00 – 20:00  Monday through Friday
09:00 – 17:00   Saturdays and Sundays

If in Doubt, Stop and Call

Call TNB