How Can We Help?
Just pop your question below to get an answer
Search filters the help topics on this page.
What Should I Do if I Suspect Fraud?
Find the right help for suspicious messages, card activity or NetBank access.
A suspicious call or message
TNB says it will never ask for OTPs, passwords or money transfers by phone or SMS. End a suspicious call and contact the bank using its published contact details.
An unexpected Visa Secure code
01
Do not enter, approve or share the code.
02
Block the card in the TNB Cards App or Cards Portal.
03
Contact Card Services on +350 200 23000, or use the Visa International assistance route published by TNB.
A transaction you don’t recognise
Use TNB’s card assistance guidance for fraud or misuse and transaction disputes. Contact Card Services for help.
A NetBank access concern
For an issue involving access to NetBank, contact NetBank Support on +350 200 23002. Visa purchase-code instructions concern card payments.
Protected email and email security
TNB uses encrypted messages to protect confidential information. Microsoft 365 messages may open directly; other services may require sign-in or a single-use email code. Use the protected-email guide for your email service. Technical support: +350 200 23002.
Information reviewed · 16 October 2026
Still Looking for an Answer?
Speak to our team and we’ll help you find the right support.
Contact our team