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How Do I Activate and Use My TNB Card?
Get help with your card, PIN and online purchases.
Activate your card
Activate through the TNB Cards App or Cards Portal. Follow TNB’s step-by-step guide and select the correct card and currency.
View or change your PIN
In the Cards Portal, open Cards, select the card and choose Show PIN. In the app, use Hold to View PIN. Change a PIN at a cash machine offering PIN Services.
Blocked PIN?
TNB publishes an ATM Unlock PIN route. Alternatively, ask Card Services to generate an unblock request, then complete the chip-and-PIN transaction described in its guide.
Lost, stolen or compromised card
Open Cards → Block Card in the Cards App or Portal. You can also contact Visa International’s 24/7 assistance or the bank during opening hours. Card Services: +350 200 23000.
Paying online with Visa Secure
You may receive a one-time SMS passcode to your registered mobile. Check the merchant and amount in the full message before entering it. Entering the code approves the purchase. Never share it.
Not receiving your code?
Check with Card Services that your registered mobile number is current.
Information reviewed · 16 October 2026
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