Help · Personal / Fraud & Security
Help · Personal Banking
Fraud & Security
If something seems suspicious, stop and contact TNB using a published number.
Call Card ServicesWhat to Do Next
Act on a suspicious request
If you are concerned about a call, email or text, stop the interaction and call TNB. Do not rely on a contact number supplied in a suspicious message.
Keep your codes private
The bank says it will never ask for your PIN, one-time passcode or online-banking password.
Protect your device
Never allow remote access to your device or install software to let someone access it.
Card misuse and blocking
If you think a Visa card is lost, stolen or compromised, use TNB's published card-blocking guidance and contact Card Services.
Why a card may be blocked
The bank may block or replace cards where it suspects misuse, cloning or irregular transactions, following a merchant security incident, or where required information is missing.