How Can We Help?

From the dashboard, select All Accounts to filter by account type, then open an account. Account Info includes your IBAN, account number, name, joint holder where applicable and SWIFT code.

Understand your balance

Account Summary shows current and available balances, pending deposits and withdrawals, blocked amounts and any available overdraft limit. Interest Details shows your rate and interest paid.

Find transactions and favourites

Use Transactions to search, download or print records for selected dates. Use the star or three-dot menu to set an account as a favourite. Older statements remain in Account Statements.

Update details and nicknames

Open Menu → Settings to view your profile. Request phone, email or residential-address changes through secure messaging. Under Account Preferences, edit your account nickname. Your username cannot be changed.

Manage alerts and messages

In Settings → Alert Settings, enable alerts, choose channels and save. Open Alerts and Messages → Compose New Message to contact Client Support; attachments are supported.

Locked your e-banking access?

If you choose to lock access, the bank must reactivate it before you can log in again.

Still Looking for an Answer?

Speak to our team and we’ll help you find the right support.

Contact our team